FAQ
Practical answers without hidden fine print.
Always check the current offer for a specific unit and package.
Unit, SIM and data
What do I need to use Sentrymo?
A compatible GPS unit, Sentrymo account, the Google Play app, unit data connectivity and a package for the required features. Buying hardware or creating an account does not activate a paid package.
Is a SIM included?
The first SIM and initial data resource are included. Exact connectivity, countries and later renewal follow the current offer for the unit.
Can I use my own SIM?
No. A customer-provided SIM is not a supported operating method.
What happens if connection is lost?
Data or notifications can be delayed or unavailable. Some records may be completed after connectivity returns.
Does location work in a garage?
GPS and mobile signal may be limited underground or behind shielding. The app shows the current or last available location and its timestamp.
How does the unit affect the battery?
Consumption depends on model, wiring, signal and mode. It is not zero and may contribute to discharge during long storage; follow the model manual.
Installation and activation
Can I install it myself?
Only when the specific model manual permits it and you have the skills. Self-installation does not automatically remove all defect rights.
Who may install the unit?
SkyCom, a partner fulfilling SkyCom's order, an independent service under your order, or you where the manual permits. The order and receipt identify the supplier.
Does activation prove correct installation?
No. Activation links the unit to the account and vehicle; it is not a full installation or motorcycle diagnostic.
Packages and coupons
When do I receive the bonus coupon?
After eligible installation is marked installed and you activate the unit and create the vehicle. The one-time coupon is emailed; package and months come from the current offer.
Is the package activated automatically?
No. You select and confirm the package in the app.
How do I use a coupon?
Choose the vehicle and package in the app, enter the one-time coupon and confirm after reviewing the price.
What happens after the bonus?
The next period follows your package order and any renewal choice. The bonus does not itself activate a paid period.
Can an annual package be paused?
No. A 12-month period runs continuously; turning off renewal does not pause it.
How do I turn off renewal?
Turn off future renewal in subscription management in the app. The paid period continues.
Does uninstalling the app end the subscription?
No. Uninstalling is not cancellation, withdrawal, renewal control or account deletion.
Motorcycle and rider protection
Does the system detect every crash?
No. With supported hardware, package, data and connection, Sentrymo may detect a possible crash but cannot guarantee every event.
Does Sentrymo call 112?
No. Sentrymo is not eCall or an emergency service. It may notify selected contacts but does not guarantee assistance.
Account, sharing and privacy
Who sees my location and rides?
You and people given relevant access under account permissions and sharing settings.
Does private mode delete data?
No. Private mode and deletion are different actions; retention follows the feature and privacy information.
What should I do when selling the motorcycle?
Remove sharing and contact support for safe transfer or disconnection. A sale is not automatic withdrawal or account cancellation.
Purchases and submissions
How do I make a complaint?
Use the Complaints page or email support@sentrymo.eu. For installation, the order and receipt identify the supplier.
How do I withdraw from a contract?
Use the electronic Withdrawal page or another method in the current legal information. A reason is not mandatory and submission is not subject to approval.