1. Identify the subject
Choose the unit, Sentrymo service or installation. Choose I need advice if you are unsure.
Complaints
Report a problem without unnecessary barriers.
We record and acknowledge the submission; receipt is not automatic acceptance.
2. Describe the issue
Tell us what happened and when, if known. An order number, VIN, IMEI and invoice are not all mandatory.
3. Confirmation and handling
You receive an acknowledgement. Authorised staff assess the submission, request missing details and continue through the existing process.
Direct an installation complaint to the supplier named in the order and receipt. If you ordered installation from SkyCom, handle it with SkyCom even where our partner carried it out.
Complaints
Alternatively: support@sentrymo.eu
Post: SkyCom s.r.o., Čiližská 5009/36, 821 07 Bratislava – Vrakuňa